Contact Us
Whether you've spotted something that needs updating, want to ask about how we rank crypto casino bonuses, or have feedback on a review, this page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Bitcoin Casinos is an independent review site covering crypto casinos available to US players. We're not a casino ourselves, and we don't process deposits, withdrawals or accounts for any of the operators we write about. That means our team is best placed to help with things like:
- Corrections or updates to bonus terms, coin support, or other details on a review
- General questions about how we score and rank sites on this page and across the site
- Feedback on our content, comparisons, or the way we've covered a particular operator
- Suggestions for crypto casino topics you'd like to see us cover
- Reporting broken links, outdated information, or anything that looks off
If your question is about our editorial approach more broadly, our About Us page covers who we are and how we operate as an independent publisher.
What we can't help with
Because we don't operate any casino, we're not able to assist with account-specific issues. For the following, you'll need to go directly to the operator in question:
- Deposits, withdrawals, or missing funds on a casino site
- Identity verification or KYC requests from an operator
- Login issues, password resets, or account access
- Bonus crediting, wagering progress, or promotional disputes
- Closing or self-excluding from a specific casino account
Each operator we list has its own support channel, usually via live chat or email, and they're the only party who can action changes to your account or resolve a payment issue. If you're trying to close an account or set limits and aren't sure where to start, our Responsible Gambling page has more on the tools available and where offshore sites fall short of state-regulated protections.
If you need support with gambling itself
If what you're really looking for is help managing your gambling rather than a question about our site, please don't wait to reach out. The National Problem Gambling Helpline is available at 1-800-GAMBLER, free and confidential, for anyone in the US who wants support. It's worth remembering that offshore crypto casinos may not offer the same self-exclusion tools or player protections as state-regulated operators, so building in your own limits matters even more. Our Responsible Gambling page has further guidance and tools if you want to look into this before or instead of contacting us.
Questions about our reviews and how we work
A few things come up often enough that it's worth addressing here rather than waiting for an email:
Do casinos pay to be featured or ranked higher?
No. We may earn a commission if you sign up through a link on this site, which is standard for comparison sites and doesn't affect how any operator is scored or where it sits in our rankings. Paid placement isn't something we offer.
Can you help me get my money back from a casino?
We're not able to intervene in payment disputes, chargebacks, or account issues — that has to go through the operator's own support team, and in some cases their licensing body in Curaçao, Anjouan or elsewhere. We can point you toward general information, but we can't act on your behalf.
Will you look into a site I think is treating players unfairly?
We do take reader feedback into account when reviewing and updating our coverage, and reports of unfair treatment help inform how we assess a site going forward. We can't guarantee a specific outcome or promise to remove or demote a listing based on a single report, but genuine, detailed feedback is useful to us.
Is this site legal, and are you US-licensed?
Bitcoin Casinos is a review and comparison publisher, not a gambling operator, so casino licensing questions don't apply to us directly. The crypto casinos we cover are typically licensed offshore rather than by any US regulator, and for most US players they sit in a legal grey area — always check your own state's laws before playing anywhere.
Before you reach out
A quick checklist that often saves back-and-forth:
- If your question is about a specific casino, check whether it's answered on that operator's own support page first
- If you're flagging an error, note the page and the specific detail — bonus figures, coin support, or licensing text are the easiest to correct quickly
- If you're after help with gambling behaviour rather than site content, 1-800-GAMBLER is the fastest route to real support
- If it's a tax or legal question tied to crypto winnings, that's outside what we can advise on — a licensed tax or legal professional is the right call there
We read every message that comes in, even if we can't always respond immediately or resolve every request. Clear, specific messages get us to an answer faster, and we'd rather point you in the right direction than leave you guessing.
Play only takes place at 18+ or 21+ depending on the site and applicable state rules — check the minimum age stated by any operator before signing up. Crypto casinos carry both gambling risk and crypto price volatility, and nothing on this site should be read as a guarantee of any outcome.